Delivery and Returns Policy
We deliver to addresses in the United Kingdom (excluding the Channel Islands, Southern Ireland, Northern Ireland and Isle of Man).
All of our products are shipped by Royal Mail, with the exception of orders over 2Kg, these will be delivered by our courier.
Here at Dr. Beckmann/Acdoco we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, and if any item of your order is damaged or not the item ordered we will replace the item, providing the product is returned to us within 7 days of delivery. If you notice an item is missing from your order, please ensure you contact us within 7 days of delivery. This does not affect your statutory rights.
If you’d like to exchange a product, because upon receiving your order you are dissatisfied for any reason whatsoever, please return your order in its original condition along with a note explaining the reason for return and your request for the new product you would like exchanged. It is that simple!
Your card will be charged/refunded any difference in cost.
Please send returned items to us here at;
ACDOCO Ltd. Unit B, Martens Road, Irlam, Manchester, M44 5AX.
Please ensure that the item is returned back to us in an unused condition unless faulty or damaged within 7 days of the date the item is delivered to you. Products can be returned if faulty or damaged but must be returned within 28 days. For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.